Interactive information technology for quality management and quality assurance

Quality management and quality assurance are directly based on business knowledge and information and essentially related to the tacit knowledge of people within the organization and its business community. In existing organizational quality management implementations, explicit information aspects, especially documentation and records, are overly emphasized and tacit knowledge almost ignored. Real challenge to all organizations is to get tacit/explicit knowledge conversion happen effectively in organizations’ business systems through collaboration and organizational learning. Traditional information technology does not help in this process. Beneficial development and results may be achieved by using the interactive technology of Web 2.0 and social media.

The following slide set considers the state of art of the information technology to be used for the business-integrated quality management. Also practical examples of interactive surveys and self-assessments are included for acquiring relevant business information and knowledge, and a knowledge work environment that is useful e.g. for business-integrated quality management, process management, and innovative quality assurance.